Effective Date: 06/05/2025
We stand behind the quality of our products and want you to be satisfied with your purchase.
- Return Window
You may request a return within 14 calendar days of receiving your order. - Eligible Returns
We only accept returns for:
- Items that arrived damaged or defective
- Incorrect items shipped
To be eligible, the item must be unused, in original packaging, and include proof of purchase.
- Non-Returnable Items
We do not accept returns for:
- Buyer’s remorse
- Sizing issues (please check the size chart before purchase)
- Process
To request a return, email us at info@directcartusa.com with your order number and photos of the issue. - Refunds
Once your return is approved and received, we will issue a refund to your original payment method within 7–10 business days. - Shipping Costs
Return shipping costs are the buyer’s responsibility unless the item was incorrect or defective. - Contact
For all return inquiries, contact us at info@directcartusa.com.
